Leisure Sales Administrator - Accor Hotels & Resorts

Join Accor, a global leader in hospitality, as a Leisure Sales Administrator in the vibrant heart of Badung, Bali. This role is pivotal in supporting our dynamic Leisure Sales team, ensuring seamless operations and exceptional service delivery to our valued guests. Accor is renowned for its commitment to innovation and excellence, offering a unique blend of professional growth and personal fulfillment in one of the world's most sought-after destinations.

As a Leisure Sales Administrator at our hotel in Badung, you will be at the forefront of guest interactions, managing reservations, and coordinating with various departments to ensure a smooth and enjoyable experience. This is more than a job; it's an opportunity to be part of a team that shapes the future of hospitality in Bali.

Your daily tasks will involve handling guest inquiries, managing bookings, and ensuring that our sales processes are efficient and effective. With your strong organizational skills and passion for hospitality, you will play a crucial role in delivering exceptional service and contributing to the success of our hotel.

📋 Tanggung Jawab Pekerjaan

• Manage and process guest reservations and bookings using our in-house Property Management System (PMS).
• Coordinate with the Leisure Sales team to ensure accurate and timely information is provided to guests.
• Handle guest inquiries and complaints, ensuring a high level of customer satisfaction.
• Assist in the preparation and distribution of sales materials, including brochures and promotional offers.
• Monitor and report on sales performance metrics to identify areas for improvement.
• Collaborate with the marketing team to promote special offers and packages.
• Ensure compliance with company policies and procedures related to sales and guest services.
• Maintain a clean and organized workspace, contributing to a positive and efficient work environment.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a hospitality or sales administration role, preferably in the leisure industry.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with Property Management Systems (PMS).
• Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Attention to detail and a commitment to delivering exceptional service.
• Fluency in English, both written and spoken.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid driver's license and the ability to travel as needed.

🛠️ Keahlian

Lowongan Terkait